Delivery Senior Workforce Analyst - Remote

Employer Industry: Healthcare Services

Why consider this job opportunity...
• Salary up to $54.95 per hour
• Comprehensive benefits package including equity stock purchase and 401k contribution
• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere within the U.S.
• Supportive and collaborative work environment
• Chance to make a positive impact on healthcare systems through data analysis

What to Expect (Job Responsibilities):
• Provide information and updates on projects to operational business partners across multiple segments
• Collaborate with Workforce and operational teams to manage demand and supply
• Lead and develop projects across various business segments and vendor partners
• Analyze data to identify insights and opportunities for operational efficiency
• Communicate findings and recommendations to all levels of leadership

What is Required (Qualifications):
• 2+ years of experience in Workforce Management
• 2+ years of experience with Workforce Management software (e.g., IEX, Aspect)
• 1+ years of experience leading or managing projects
• 1+ years of experience using analytical and communication tools (Excel, PPT, etc.)
• Ability to work independently with minimal direction

How to Stand Out (Preferred Qualifications):
• 2+ years of experience in systems administration or reporting
• Understanding of call center telecom hardware (e.g., Genesys, CXOne, Avaya)
• Proven track record of identifying and improving processes (Six Sigma, Lean, etc.)

#HealthcareServices #WorkforceManagement #RemoteWork #CareerGrowth #DataAnalysis

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