Customer Care Analyst (Remote)

Employer Industry: Government Agency

Why Consider this Job Opportunity...
• Competitive salary up to $5,250.00/month
• Telecommuting offered from anywhere within the State of Texas
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave

What to Expect (Job Responsibilities):
• Conduct customer journey mapping to identify key touchpoints and areas for improvement
• Analyze customer feedback from various channels
• Develop customer personas based on demographic data
• Provide actionable insights to stakeholders to enhance customer experiences
• Monitor key performance indicators related to customer satisfaction

What is Required (Qualifications):
• Graduation from an accredited four-year college or university, plus three years full-time experience in research and/or planning
• Proven experience in data analysis and interpretation
• Excellent communication skills, both written and verbal
• Ability to work collaboratively in a cross-functional team environment
• Good understanding of graphic design and web technologies

How to Stand Out (Preferred Qualifications):
• A master's degree in Business, Marketing, Data Analytics, or related field
• Familiarity with statistical analysis and data visualization tools
• Knowledge of design programs and tools such as Photoshop, Illustrator, and Canva

#ResearchandPlanning #CustomerExperience #DataAnalytics #GovernmentJobs #TexasJobs

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