Walmart Online Remote Customer Service Representative - Explore Opportunities

Remote Customer Service Representative - Walmart Online (Work From Home)

Location: Remote (Work From Home...

Work Hours: Full-time, flexible schedule with weekend and holiday availability

About the Role:

Join Walmart?s dynamic online team as a Remote Customer Service Representative! You will be the first point of contact for Walmart?s online shoppers, offering exceptional support and ensuring customers have a seamless shopping experience. You'll handle a variety of inquiries through phone, email, and chat, always aiming to resolve issues quickly and professionally.

Key Responsibilities:

Respond to customer inquiries through phone, email, and chat

Address customer concerns regarding orders, payments, returns, and product information

Provide accurate and timely information about Walmart?s products and services

Handle customer complaints and escalate issues to the appropriate departments when needed

Maintain accurate records of customer interactions and transactions

Uphold Walmart?s high standards of professionalism and customer satisfaction

Follow company policies and procedures

Required Qualifications:

High school diploma or equivalent

At least 1 year of customer service experience

Strong verbal and written communication skills

Comfortable using computers and navigating multiple systems

Ability to multitask and manage a high volume of inquiries

Detail-oriented with excellent problem-solving skills

Reliable internet connection and quiet, dedicated workspace

Preferred Qualifications:

Experience in e-commerce or retail customer service

Familiarity with Walmart?s products and services

Bilingual abilities (Spanish/English) a plus

Experience with CRM software and customer support tools

Benefits:

Competitive salary with performance-based incentives

Comprehensive health, dental, and vision insurance

401(k) retirement plan with company match

Paid time off (PTO) and holiday pay

Employee discounts on Walmart products

Opportunities for career growth and advancement

Flexible work schedule in a remote work environment

Training:

Comprehensive training program provided to help you succeed in your role

If you're a motivated individual who thrives in a fast-paced environment and enjoys helping others, we want to hear from you! Apply now to join the Walmart team as a Remote Customer Service Representative!

Reports to: Customer Service Manager

Apply!