Transportation Representative, Transportation Representative

Description
Job Description for L2 associates
Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Summary Of Responsibilities
? Effectively communicate in a clear and professional manner at all times
? Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
? Effectively manage sensitive cases by reporting up the escalation matrix
? Demonstrate excellent time-management skills
? Maintains or exceeds targeted performance metrics
? Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Basic Qualifications
Qualitative Requirements
? Graduation in any specialization from a recognized university.
? Excellent communication skills (written and verbal) in English language.
? Ability to communicate correctly and clearly with all customers
? Good comprehension skills ? ability to clearly understand and state the issues customers present
? Ability to concentrate ? follow customers issues without distraction to resolution
? Work successfully in a team environment as well as independently
? Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
? Excellent typing skills
? Demonstrates an ability to successfully navigate websites
? Demonstrates a proficient knowledge of email applications
Preferred Qualifications
? Logistics background and Experience in similar role
? Proficient in Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you?re applying in isn?t listed, please contact your Recruiting Partner.
Company - ASSPL - Telangana - D82
Job ID: A2866091