Toyota Remote Service Coordinator - Houston

Employer Industry: Automotive RetailWhy Consider this Job Opportunity...
• Salary up to $15 per hour plus overtime
• Up to $950 Monthly Performance Bonus
• $80 Monthly Technology Allowance
• $300, $500, or $800 Employment Referral Bonus depending on position
• $100 Vehicle Referral Bonus
• Annual Reviews and performance-based Pay Increases

What to Expect (Job Responsibilities):
• Answer 100 or more inbound customer calls per day
• Schedule 50 or more service appointments per day for customers who need mechanical Maintenance and Repair
• Respond to Vehicle Status, Service Pricing, Warranty, Roadside Assistance, Complaints, or other Automotive inquiries
• Direct non-service appointment calls to the appropriate Dealership personnel
• Utilize multiple computer programs to reference dealership information, customer profiles, and manufacturer guidelines

What is Required (Qualifications):
• Available to work Monday - Friday and Rotating Saturdays
• Must live in the greater Houston metropolitan area
• Must have at least 6 months recent customer service experience
• High-speed internet connection of > 20 mbps Upload and > 20 mbps Download
• Quiet home office suitable for remote call center, customer service work

How to Stand Out (Preferred Qualifications):
• Excellent verbal & written communication skills
• Bilingual fluency in English and Spanish
• Familiar with automotive terminology and vehicle components
• Capable of delivering quality results at all times
• Excellent customer service and complaint resolution abilities

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