Technical Support Representative, Need Linux and MSP Experience, 3rd Shift ? Work From Home

Technical Support Representative, Need Linux and MSP Experience, 3rd Shift ? Work From Home

Managed Services Provider and Linux experience is required for this Technical Support Representative position.

We need someone that is willing to work 1 weekend day (not necessarily both). Also, someone that understands that support is 24/7. This is a 100% Remote opportunity.

Responsibilities:

? Provide technical support for customers via phone, ticket system or messenger.

? Provide support in a wide range of advanced Linux and AWS server management issues.

? Use critical thinking skills to identify and resolve technical problems.

? Maintain effective communication with internal and external channels.

? Provide short-term resolutions and develop preventative measures for the longer term.

? Monitor server alerts for any performance issues and address them appropriately.

? Help create internal documentation as well as customer facing knowledge base.

? Assist in onboarding, training and mentoring new team members.

? Keep up to date with relevant technologies.

Qualifications:

? 1+ years of experience in customer service/technical support via phone or ticketing system.

? Experience as System Administrator, or End User of a Linux Operating System. OS: Ubuntu, CentOS, CloudLinux; Fundamentals: DNS, Networking, IP routing; Database: MySQL; Control Panel: cPanel, AWS.

? Managed Services Provider (MSP) experience is required.

? Experience with troubleshooting in multi-user environments.

? Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.).

? General understanding of networking (TCP/IP, DNS, Routing, E-Mail).

? Demonstration of independent thinking and decision-making abilities.

? Ability to multitask, adapt to changes quickly, and to prioritize work.

? Excellent communication, availability and interpersonal skills.

? Strong troubleshooting skills in a fast-paced environment.

? Open to 24/7 support environment.

? Availability to possibly working weekends.

Keywords: Des Plaines IL Jobs, Technical Support Representative, Linux, Ubuntu, CentOS, CloudLinux, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2, CloudWatch, TCP/IP, Email, Systems Administrator, Remote, Work From Home, Illinois Recruiters, IT Jobs, Illinois Recruiting

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