Technical Service Specialist, CRM - Night Shift (Remote)

Employer Industry: Medical Technology
Why Consider This Job Opportunity...
? Competitive salary up to $(amount)
? Opportunity for career advancement and growth within the organization
? Remote work option with reliable, high-speed internet access required
? Inclusive and diverse work culture that values individual contributions
? Chance to drive innovation in medical technology and solutions
What To Expect (Job Responsibilities)
? Review Cardiac Implantable Electronic Device data and provide quality analysis
? Provide accurate technical information and support to callers
? Document and report customer contacts and complaints for tracking and trending
? Train others on non-technical aspects of the job and technical training
? Answer incoming calls and assist callers with device interrogation
What Is Required (Qualifications)
? Bachelor's degree required
? Minimum of 2 years of experience, or advanced degree in lieu of experience
? Experience with reading and interpreting device diagnostics
? Field sales or clinical specialist experience with cardiac devices
? Call center or customer service experience
How To Stand Out (Preferred Qualifications)
? Remote Monitoring experience with Carelink and/or Carelink Express website
? Knowledge of FDA/GMP/MDR device regulations
? Advanced verbal and written communication skills
? Analytical/critical thinking skills/experience
? Time management skills
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