?? ?? Technical Customer Service ++ Other Open Positions

The Big Picture

Our mission at Geonode.com is to make data accessible for all companies to compete on a global level.

We??re a fast-growing proxy service provider that has been making waves in the market within less than half a year. Here at Geonode.com, we??re taking steps to become the leading proxy service out there. Our market is composed of developers, scraping companies, and businesses that acquire large-scale data.

After heavily investing in developing our service and brand, we??re looking for a start performer who shares our vision and wants to take ownership of customer support.

Responsibilities
?? Strategize customer service efforts
?? Chat and Email support
?? Ongoing creation and updating of support articles
?? Manage billing, refund, and cancellations on payment platforms
?? Reviewing customer feedback
?? Tracking key metrics on sales, refunds, and cancellations
?? Learn from user tests videos to understand how clients perceive the product
?? Proactive team management via... ClickUp, Slack, and other tools
?? Eventually, help build a team of CS superstars
?? Identify and solve solutions
?? Helping customers use proxies effectively
?? Chat and Email support

Requirements
?? Basic to Mid backend programming skills
?? IT-related background
?? High-level written and verbal English communication skills
?? Attention to detail
?? Self-motivated
?? Problem solver, not a problem creator
?? Deep understanding of the internet and technology
?? Ability to work independently
?? Innovative and creative
?? Slack, Google Mail, Google Sheets, etc.
?? Ability to learn tools like Zendesk, Intercom, etc.
?? Have a mic and webcam for meetings
?? Isn??t scared of a process document
?? Can work at 10:00 PM ?? 06:00 AM UTC

What You Can Expect From Us
?? Ongoing training and coaching
?? Opportunities for promotions when you??re a star performer
?? Flexible holiday schedule

Apply Job!