Crisis Counselor - Fully Remote in Rockville, MD

About the position
The Crisis Counselor position at Protocall Services is a fully remote role focused on providing telephonic crisis intervention and support to individuals experiencing emotional distress or mental health challenges. The counselor will engage with clients, assess their needs, and provide resources and referrals while maintaining a secure and confidential workspace. This role requires exceptional communication skills, empathy, and the ability to remain calm in high-pressure situations, making a positive impact on clients' lives.
Responsibilities
? Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
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? Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
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? Build rapport and foster client engagement during calls.
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? Assess and mitigate risk while maintaining accurate, thorough documentation.
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? Provide resources, information, and referrals as needed.
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? Assist callers in identifying positive coping strategies and developing safety plans.
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? Intervene during emergencies when necessary.
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? Stay calm, professional, and focused while multitasking in a fast-paced environment.
Requirements
? Bachelor's Degree from an accredited 4 year college or university.
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? Minimum of 1 year direct experience in Behavioral Health or Social Services.
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? Secure, HIPAA-compliant workspace with a locking door.
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? Stable, wired internet connection that meets company standards.
Nice-to-haves
? Strong background in psychology, social work, counseling, or a related behavioral healthcare field.
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? Experience in crisis support or similar roles.
Benefits
? Comprehensive medical, dental, and life insurance plans
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? 401(k) retirement plan with company match
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? Short-term and long-term disability (STD/LTD) coverage
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? Employee Assistance Program (EAP) services
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? Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
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? Company-matched student loan repayment program
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? Opportunities for career growth and advancement