Senior Application Support Analyst

Remote, USA Full-time Posted 2025-05-16

Description:
? Elite Technology is a leading technology company helping law firms improve operational effectiveness.
? The Senior Support Analyst provides advanced technical consultative Application Support.
? Assist customers in effectively utilizing the Elite software to meet business objectives.
? Lead mentoring and shadowing sessions for peers.
? Collaborate with team for timely resolution of customer issues.

Requirements: ? Bachelor?s degree or equivalent experience ? 5+ years technical, financial and/or related customer Support service experience in a software environment ? Intermediate to advanced knowledge in Microsoft SQL Server, MS office, Smartsheet, IE, and Salesforce ? Exceptional customer service soft skills with expertise in troubleshooting and solving complex problems ? Excellent organizational, time management, multitasking, written and verbal communication skills ? Prior knowledge/experience in legal finance sector, professional services or similar financial systems... environment. ? Strong understanding of Generally Accepted Accounting Principles (GAAP), and or prior Legal industry accounting experience preferred. ? Elite software experience required.

Benefits:
? Competitive Compensation Package ($85,000-$95,000 base salary + a variable component)
? Comprehensive Healthcare Coverage (Health, Dental, Vision)
? Retirement Savings Plan with an Employer Contribution
? Professional Development Opportunities
? Time Off
? Wellness Initiatives

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Senior Application Support Analyst

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