Seller Support Associate, Seller

Description
? The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
? Demonstrates effective, clear and professional written and oral communication...
? Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers? issues.
? Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
? Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
? Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
? Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
? Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
? Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller?s issues and questions.
Key job responsibilities
? Respond to Seller Queries via Phone, Chat and Email
? Handle queries from sellers across the world in their time zone
? Follow available guidelines while handling contacts to ensure seller experience
A day in the life
? Ensure Tools and resources are working before handling a contact
? Follow guidelines while responding to seller queries
? Highlight issues through available mechanisms
We are open to hiring candidates to work out of one of the following locations:
Virtual Location - TS
Basic Qualifications
? Speak, write, and read fluently in English
Preferred Qualifications
? Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Company - Amazon Dev Center India - Hyderabad
Job ID: A2598995

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