Remote -Technology Technical Support Representative

Employer Industry: Digital Business Services

Why consider this job opportunity...
• Competitive wages with paid training provided
• Comprehensive benefits package including medical, dental, vision, and 401k
• Paid time off and employee wellness programs
• Opportunities for career advancement within a supportive environment
• Work remotely with flexible scheduling options
• Engage with a diverse range of customers in a collaborative atmosphere

What to Expect (Job Responsibilities):
• Provide front-line technical assistance for consumers with high-speed internet services
• Troubleshoot and resolve technical problems in a fast-paced, customer-facing environment
• Assist customers with internet connectivity and performance issues related to various devices
• Manage the trouble ticket system for user issues and ensure timely resolution
• Maintain a positive attitude while addressing customer inquiries and concerns

What is Required (Qualifications):
• Must be at least 18 years of age
• High School Diploma or equivalent preferred
• Familiarity with personal computers, operating systems, and software
• Proven oral and written communication skills
• Ability to work independently and manage multiple tasks effectively

How to Stand Out (Preferred Qualifications):
• Demonstrated problem-solving skills
• Comfort with desktop computer systems and technical terminology
• Experience in a customer service or technical support role

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