Remote Live Chat Operator
We are seeking a dynamic and customer-oriented Live Chat Operator to join our growing team. As a Live Chat Operator, you will be responsible for providing exceptional customer service and support through live chat interactions. You will have the opportunity to make a positive impact on our customers' experience by addressing their queries, concerns, and providing helpful information in a timely... manner.
Responsibilities: ? Assist customers in a professional and courteous manner through live chat interactions ? Respond promptly to customer inquiries and provide accurate information ? Identify and escalate complex issues to the appropriate department for resolution ? Offer assistance in product selection and provide recommendations based on customer needs ? Provide technical support for customers facing issues with our products or services ? Maintain high levels of customer satisfaction through excellent service and efficient problem-solving ? Maintain accurate documentation of customer interactions and ensure follow-ups are completed in a timely manner
Requirements: ? High school diploma or equivalent required; associate degree preferred ? Strong written and verbal communication skills ? Excellent typing speed and accuracy ? Ability to multitask and handle multiple chat conversations simultaneously ? Proficient in using live chat software and customer relationship management (CRM) tools ? Strong problem-solving abilities and attention to detail
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