Remote Customer Support Specialist

We?re Loop Support! A dynamic staffing agency that partners with forward-thinking companies committed to providing outstanding customer experiences. Our clients value innovation, efficiency, and meaningful interactions, ensuring that every customer receives personalized and high-quality support.

Are you passionate about helping others and delivering top-tier customer service? Do you thrive in a remote work environment and enjoy solving problems? If so, we want to hear from you!

What You?ll Do:

As a Customer Support Specialist, you will play a key role in ensuring our clients? customers receive top-notch support. Your main responsibilities will include:
? Responding to customer inquiries via phone, live chats, and emails, delivering fast, friendly, and professional assistance.
? Place outbound calls to follow up with customers, ensuring timely communication and issue resolution.
? Troubleshooting product and service issues to find effective solutions.
? Staying up to date on products, services, and policies to provide accurate information.
? Collaborating with teammates and sharing feedback to continuously improve the customer experience.

What We?re Looking For:

We?re looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:
? Fluency in English (spoken and written). (Required) Proficiency in Spanish is a plus.
? Previous customer support experience (phone, email, chat, or similar roles). (Required)
? A strong, stable internet connection and a reliable computer setup. (Required)
? A problem-solving mindset with strong attention to detail.
? A positive, professional attitude and a passion for helping others.
? The ability to work independently in a distraction-free home office.

Next Steps ? How to Apply

If this sounds like the perfect role for you, we?d love to hear from you! Applying is easy:
? Fill out our application form.
? Complete a brief assessment.
? Qualified candidates will be invited to an interview to discuss the role and next steps.

Join us in delivering outstanding customer experiences?apply today!

Job Type: Full-time

Pay: $20.00 - $29.00 per hour

Expected hours: 40 per week

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Health insurance
? On-the-job training
? Paid time off
? Vision insurance
? Work from home

Shift:
? Day shift
? Evening shift

Work Location: Remote