Remote Amazon Connect Developer Jobs | Turing

A U.S.-based company that has successfully established itself as one of the largest musical instruments retailers in the world, is looking for an Amazon Connect Developer. The developer will be in charge of connecting Connect flows and databases like DynamoDB, Lambda, Lex, and S3. The company is operating a chain of stores that offers a range of branded, top-quality musical instruments at a lower cost. The company has managed to secure $32mn+ in funding so far.

Job Responsibilities: ? Build Connect Flows on AWS Connect and additional customizations, such as queuing profiles, routing profiles, user management, security profiles, quick connect, claiming numbers, and integration with third-party CRM systems like Salesforce ? Collaborate with the leadership and important stakeholders to collect requirements and put internal changes into place ? Across a variety of profiles and lines of business, architect customer-focused support experiences ? Maintain a strict timeline while juggling... several projects and deliverables at once

Job Requirements: ? Bachelor?s/Master?s degree in Engineering, Computer Science (or equivalent experience) ? At least 5+ years of relevant experience as a software developer ? Prolific experience working with Amazon Connect or a call center technology ? Demonstrable experience with AWS Lambda, and API Integrations ? Familiarity with IVR, CTI, and Workflow ? Working knowledge of cloud contact center technologies such as S3, DynamoDB, Kinesis, and CloudWatch as well as Amazon Connect, Amazon Lex, and Lambda function (Python, Node.js) ? In-depth knowledge in Salesforce or Data Engineering ? Excellent spoken and written English communication skills

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