Patient Experience Specialist / Virtual Receptionist

Job Description for Patient Experience Specialist / Virtual Receptionist for No Diet Dietitian

We are a team of Registered Dietitian Nutritionists on a mission to help our clients feel their best, and achieve their goals in a positive and sustainable way. We are a fast-growing company and need a virtual administrative assistant that is super organized, great with customer service, and comfortable with discussing invoices and client balances.

Your Competencies:
? As the primary customer service representative, the receptionist will handle all incoming calls according to the office guidelines and ensure that the customer experience excellent and continuously improving.
? Excellent communication skills. Must enjoy talking to people and have the ability to make every incoming caller feel special. This is the first impression of the practice.
? Collect patient information and schedule appointments, invoice and collect the patient balance and no-show fee, submit claims and follow up on denied claims
? Confirm next day appointments and alert patients as to what documentation is needed
? Retrieve e-faxes and send electronic faxes to primary care offices
? Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications.
? Intermediate skills using Google Suite (Gmail, Sheets, Docs, Chat, etc)
? Working knowledge of HIPAA guidelines, handling sensitive information and medical records
? Proficient using technology and troubleshooting
? Detail oriented - accurately collect patient information, update the master tracker spreadsheet and other systems
? Assist with project support when needed
? Assist with the coordination of meetings
? Serve as first-line for patients who have a complaint or grievance
? Comfortable discussing financial matters with patients
? Call health insurance for customer support
? Miscellaneous administrative reporting for the COO and CEO
? Build relationships to promote a collaborative environment
? Be accountable for your performance
? Take initiative for your professional growth
? Other duties as assigned
? Be engaged and eager to build a winning team

Qualifications

Minimum Qualifications: ? Comfortable/ intermediate using Microsoft office products, specifically Excel ? Strong customer service background ? Bachelor?s Degree (preferred) and/or High School Diploma/GED ? 1-2 years of administrative or receptionist experience ? Knowledge of insurance authorization/billing requirements (preferred)

Position Status

Remote, part-time

Schedule Details

• Must have a quiet and confidential space to work and answer phone calls.

Job Type: Part-time

Pay: $22.00 - $26.50 per hour

Expected hours: 20 ? 30 per week

Benefits:
? Flexible schedule

Schedule:
? Day shift
? Monday to Friday

Shift availability:
? Day Shift (Required)

Work Location: Remote