Online Client Support Manager

Job Description:

We are seeking a highly motivated and experienced Online Client Support Manager to join our team at Amazon.com in Jacksonville, Florida. As a Mid-to-Senior Level position, the successful candidate will have at least 8 years of experience in a similar role...

Responsibilities: 1. Manage and oversee a team of online client support specialists to ensure exceptional customer service and support. 2. Develop and implement strategies to improve the online client support process and overall customer experience. 3. Work closely with other teams within the company to address client issues and provide timely resolutions. 4. Monitor and analyze client feedback and usage data to identify trends and opportunities for improvement. 5. Develop and maintain relationships with key clients to ensure satisfaction and retention. 6. Collaborate with the marketing team to create online support materials and resources for clients. 7. Train and mentor team members to enhance their skills and knowledge in online client support.

Requirements: 1. Bachelor's degree in a relevant field. 2. Exceptional communication and interpersonal skills. 3. Strong project management skills with attention to detail. 4. Ability to effectively lead a team and drive results. 5. Experience working in a fast-paced, online environment. 6. Proficiency in Microsoft Office Suite and online client support platforms. 7. Driven and hardworking personality traits.

The Online Client Support Manager position at Amazon.com comes with a range of benefits, including paid sick leave, Paid Time Off (PTO), and medical coverage. Our working environment is one that embraces diversity and creates an inclusive culture that values and respects all perspectives. If you meet the requirements and are ready to take on this exciting opportunity, please apply by the deadline on August 30, 2024.

Equal Opportunity Statement:
Amazon.com is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We encourage applications from all qualified individuals, including those with diverse backgrounds and abilities.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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