Online Chat Representative/ Live Chat Agent

The Offer
? Opportunity within a company with a solid track record of performance
? Leadership Role
? Join a market leader within Telecommunications

Ideal Candidate

You will be responsible for :
? Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
? Working closely with internal stakeholders to solve client issues.
? Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
? Developing account plans to enhance service delivery.
? Handling inbound calls and emails in a professional manner.
? Resolving customer inquiries and requests and ensuring strong customer satisfaction.
? Working with various internal teams to ensure prompt and accurate order processing and delivery.
? Escalating customer feedback as required.

The Profile
? You have at least 1 year experience within a Client Services or Customer Service role, ideally within the the Accounting Industry, Asset Management and Telecommunications industry.
? You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
? You possess excellent interpersonal as well as written and verbal communication skills.
? You possess strong analytical skills and are comfortable dealing with numerical data
? You are a strong team player who can manage multiple stakeholders
? You are a strong mentor and coach who can build high performing teams

The Employer

Our client is an outsourced solution for Home Health agencies. Our client saw a need in the marketplace for a fully functioning clinical back office to support agencies who struggle with timely submissions of claims, cash flow issues, regulatory requirements, and lost income.