Live Chat Support

Live Chat Support required
Company Overview
Edstartschools is a forward-thinking educational organization dedicated to enhancing the learning experience for students across the United States. We are committed to innovation and excellence in education, providing a supportive and dynamic environment for both students and staff.
Job Title
Live Chat Support
Job Location
United States
Years of Experience
0-5 years
Job Description
We are looking for an enthusiastic and customer-focused Live Chat Support representative to join our team. The ideal candidate will be responsible for providing real-time assistance to our users, ensuring a seamless and positive experience. This role is essential in maintaining our commitment to exceptional customer service and supporting our educational mission.
Key Responsibilities
? Provide prompt and professional responses to customer inquiries via live chat.
? Assist users with navigating our platform and resolving any issues they encounter.
? Maintain a high level of customer satisfaction by addressing concerns and providing solutions.
? Collaborate with team members to improve service processes and user experience.
? Document and escalate issues to the appropriate departments when necessary.
? Stay updated on product knowledge and company policies to provide accurate information.
Required Skills
? Excellent communication and interpersonal skills.
? Strong problem-solving abilities and attention to detail.
? Ability to multitask and manage time effectively in a fast-paced environment.
? Proficient in using live chat software and basic computer applications.
? Customer service experience is a plus, but not required.
? Ability to work independently and as part of a team.
Additional Information
This is a full-time position offering competitive compensation and benefits. Edstartschools is an equal opportunity employer and values diversity in our workforce.