Live Chat Representative

Join Our Team as a Live Chat Representative! Southeast Home Improvement is seeking dynamic individuals to join our team as live chat representatives. As a chat representative, you will engage with prospective and current clients online to assist them with inquiries regarding HVAC, electrical, plumbing, and other property services ... Position Requirements: ? Must have access to a computer or laptop meeting the following specifications: Minimum 8 GB off RAM ? 64-bit Operating System ? 8th Generation Intel Core i3 equivalent or higher ? Dedicated workspace with minimal distractions and a locked door. ? Exceptional customer service skills and ability to thrive in a demanding environment. Job Responsibilities: ? Engage with clients via online chat to address inquiries and concerns. ? Provide detailed information about our products and services through online chat. ? Resolve product issues and troubleshoot client concerns effectively via online chat. ? Maintain accurate client records and update interactions in our system. ? Stay informed about our evolving products and services to provide up-to-date information. ? Actively participate in weekly team meetings and company-sponsored training. Required skills and qualifications: ? Diploma or GED equivalent Minimum typing speed of thirty-five words per minute. ? Strong verbal and written communication skills. ? Professional and well-groomed appearance ? ? Ability to effectively communicate the value of our services to clients. Benefits ? ? Immediate eligibility for company-sponsored insurance. ? Employer-matched 401(k) retirement plan. ? Payroll advance program ? Individual and team-based performance bonuses. ? Flexible scheduling options. ? Company-paid professional development opportunities. At Southeast Home Improvement, Inc., we are committed to diversity and equal opportunity. We proudly foster an inclusive work environment and recruit talent from diverse backgrounds. Our hiring and promotion decisions are based on merit, competence, and business needs, without discrimination based on race, color, national origin, gender, sexual orientation, gender identity or expression, religion, age, or any other protected status under federal, state, or local law.

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