Live Chat Representative

Remote, USA Full-time Posted 2025-05-16

Job Description: As a Live Chat Representative, your primary role is to provide exceptional customer support and assistance through live chat platforms. You will engage with customers to address inquiries, troubleshoot issues, and provide product or service information to ensure a seamless customer experience.

Key Responsibilities...
? Engage with customers through live chat to promptly address questions, concerns, and issues.
? Resolve customer inquiries by providing accurate information about products, services, or account details.
? Troubleshoot and resolve basic technical or account-related issues, escalating more complex concerns as needed.
? Track and document customer interactions, updates, and resolutions in the company?s CRM or ticketing system.
? Collaborate with other customer support teams to improve the overall customer experience.
? Maintain professionalism, empathy, and patience during all customer interactions to ensure a positive service experience.
? Stay up-to-date with product knowledge, company policies, and system changes to provide accurate support.

Requirements: ? Strong written communication skills with excellent grammar and spelling. ? Problem-solving abilities and comfort with troubleshooting. ? Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously. ? Experience in customer service or a similar support role is preferred. ? Familiarity with CRM software, live chat tools, and basic technical troubleshooting is beneficial.

Job Type: Full-time / Part-time / Remote

Apply!

Apply for the Job

Live Chat Representative

Similar Remote Jobs

Live Chat Representative

Remote Operations Coordinator

Data Entry Associate

Clean Room Assembler

Google Workspace Architect

Experience Account Manager

Dasher (Delivery Driver)

Theme Parks Specialist

CUSTOMER SERVICE/DATA ENTRY

Chat Moderator (Remote)

Part Time - $15 per Hour Call Center Representative - Weekends Only

Executive Recruiting Manager

Customer Service Rep 1 (remote) Augusta, GA

Executive Assistant (Remote)

Online Data Entry Clerk / Online Chat Assistant

Assistant, Operations Distribution - South Brunswick

Remote customer service

Chat Customer Service Agent - Remote Roles with No Experience Needed, Earn $25-$35/Hour

Part Time Finance Director (Remote)

Sales Support Specialist - no experience needed - work remote