Hotel Front Desk Agent

```Job Overview```We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you...```Duties```
• Greet guests with a warm and welcoming demeanor
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to inquiries in a polite and professional manner
• Assist guests with reservations, changes, and cancellations
• Provide information about hotel amenities, local attractions, and dining options
• Handle guest complaints or concerns with patience and empathy
• Process payments and maintain accurate records
• Collaborate with other hotel departments to ensure guest satisfaction

```Requirements```
• Previous experience in a similar role preferred
• Knowledge of night audit procedures is a plus
• Excellent phone etiquette and communication skills
• Strong customer service skills with the ability to handle difficult situations diplomatically
• Proficient in using hotel management software and phone systems
• Bilingual or multilingual abilities are highly desirable
• Ability to work flexible hours, including evenings, weekends, and holidays

Join our team and enjoy competitive pay, opportunities for career advancement, and a supportive work environment. Apply today to become part of our dedicated team of hospitality professionals.

Job Types: Full-time, Part-time

Benefits:
? Employee discount
? Flexible schedule

Schedule:
? Evening shift

Work Location: In person

Apply!