Customer Support Specialist (Remote)

Remote Customer Support Specialist

Summary

Leading shipping and logistics company dedicated to providing seamless and efficient delivery solutions seeks a motivated and detail-oriented Remote Customer Support Specialist to become part of their award-winning team.

In this position, you will serve as the primary contact for customers, assisting with inquiries, providing information, and addressing concerns related to shipping, deliveries, and orders.

Key Responsibilities
?espond to customer inquiries via phone, chat, and email in a timely and professional manner.
?rocess orders, track shipments, and provide customers with accurate updates.
?ffer detailed information on shipping options, tracking information, and expected delivery times.
?nvestigate and resolve customer issues, ensuring a satisfactory and timely resolution.
?eep accurate records of customer interactions in the CRM system.

Qualifications
?revious experience in customer service, call center, or a similar role.
?trong verbal and written communication skills.
?xcellent problem-solving skills to effectively handle customer concerns.
?ommitment to delivering outstanding customer service and maintaining a positive customer experience.
?nowledge of CRM software is a plus.

Customer Support Positions Offer
?ompetitive hourly salary based on experience.
?ull benefits package including health, dental, vision, and paid time off.
?pportunities for professional growth and advancement.
?lexible work from home options.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:
?01(k)
?ental insurance
?lexible schedule
?ealth insurance
?aid time off
?ision insurance
?ork from home

Shift:
?ay shift

Work Location: Remote

Apply!