Customer Service Representative REMOTE ($18.00 - $20.00 / hour)

Employer Industry: Customer Service
Why Consider This Job Opportunity...
Competitive pay up to $20 per hour
Opportunity for career advancement and growth within the organization
Remote work opportunity with flexible schedules
High-speed and reliable internet access required for remote work
Collaborative work environment
Comprehensive benefits package, including health and 401K contribution
What To Expect (Job Responsibilities)
Respond to customer inquiries via phone, email, chat, or other communication channels
Provide accurate and timely information to customers regarding products, services, policies, and procedures
Resolve customer issues, complaints, and concerns in a professional and empathetic manner
Maintain a high level of product knowledge to assist customers effectively
Document all customer interactions and issues in the company's CRM system
What Is Required (Qualifications)
Proven experience in a customer service role
Excellent communication skills, both written and verbal
Problem-solving and critical-thinking abilities
Empathy and the ability to understand and address customer needs
Proficiency in using customer support software and CRM systems
How To Stand Out (Preferred Qualifications)
1 year of experience in a customer service role
Basic computer and software skills
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