Customer Service Representative - Healthcare

Description:
? Provide inbound customer support.
? Help customers resolve technical issues.
? Assist in correcting or adjusting healthcare related concerns.
? Assess all in-bound calls to accurately and efficiently address member?s needs by maintaining a strong customer focus.
? Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
? Be efficient in navigating multiple systems.
? Deliver expert customer experiences?with a smile.

Requirements: ? Passion for helping others and strong customer service orientation ? Minimum 6 months customer service experience ? Verifiable High School diploma or GED ? Basic computer navigation skills and PC knowledge ? Proficiency in fast-paced, multi-tasking environment ? Must reside in the United States or have a valid U.S. address for residence

Benefits:
? Starting wage will be $15.00 per hour
? Paid training and performance-based incentives
? DailyPay enrollment option to access pay 'early,' when you want it
? Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
? 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
? Health and wellness programs with trained partners to help promote a healthy you
? Mentorship programs that support your rewarding career journey
? Work-from-home convenience with company-supplied technologies
? Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
? Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
? A range of other perks and benefits