Customer Service Representative (CSR)

About us

UpCycle Technology Foundation

UpCycle Technology Foundation is a strategic partner to the world?s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

JOB RESPONSIBILITY

• Answer incoming calls and respond to customer inquiries in a professional and timely manner

• Provide information about products and services to callers

• Handle and resolve customer complaints or concerns

• Document all call information according to standard operating procedures

• Identify and escalate priority issues to the appropriate department or supervisor

• Follow up on customer calls when necessary

Qualifications:

• Previous experience in a call center or customer service role is preferred

• Excellent verbal and written communication skills

• Strong problem-solving and decision-making abilities

• Ability to handle high call volumes and work in a fast-paced environment

• Good working knowledge of Adobe, Excel and Word

• Ability to analyze customer needs and provide appropriate solutions

Schedule varies based on your availability. Self-Scheduling is offered.

NOTE: Please make sure you submit your Resume in a file format. And have an active phone number and email address for follow-up.

Job Types: Seasonal/Part-time

Pay: $12.00 - $19.00 per hour

Benefits:
? Flexible schedule
? Work from home

Education:
? High school or equivalent (Preferred)

Experience:
? Customer Service: 1 year (Preferred)

Work Remotely:
? Yes

Work Location: Multiple Locations

Job Type: Part-time

Pay: $12.00 - $19.00 per hour

Benefits:
? Flexible schedule
? Work from home

Shift:
? Day shift
? Night shift

Work Location: Remote

Apply!