Customer Service Rep I- PFS Remote

Employer Industry: Healthcare Services

Why consider this job opportunity...
• Salary up to $27.60 per hour
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on patient satisfaction and billing resolution
• Commitment to diversity, equity, and inclusion in the workplace

What to Expect (Job Responsibilities):
• Assist patients in resolving billing issues, handling complaints, and setting up payment plans
• Document customer complaints and interactions in the appropriate systems
• Track trends in customer service encounters and recommend resolutions to the supervisor
• Provide training and support to new Customer Service Representative I colleagues
• Communicate and follow up with stakeholders on customer service activities

What is Required (Qualifications):
• High school diploma or Associate's degree in Accounting, Business Administration, or related field
• Up to 3 years of experience in revenue cycle functions within a healthcare setting
• Previous service or call center experience with strong customer service skills
• Excellent verbal and written communication skills
• Basic understanding of Microsoft Office applications including Outlook, Word, PowerPoint, and Excel

How to Stand Out (Preferred Qualifications):
• Experience in a complex, multi-site environment
• Completion of regulatory/mandatory certifications and skills validation competencies
• Strong interpersonal skills in interacting with diverse customers

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