Customer Service Call Center Representative - Sales (Work From Home)

Employer Industry: Telecommunications

Why Consider This Job Opportunity...
? Salary starts at $16.40/hr and can increase based on experience, plus up to $3,000 in monthly commissions if sales goals are met
? Comprehensive benefits package, including medical, dental, and vision coverage
? 401(k) plan and tuition reimbursement program
? Generous paid time off including at least 23 vacation days and 9 company-designated holidays
? Opportunity for career advancement with extensive training on the latest technology and products
? Flexible work-from-home arrangement with all necessary equipment provided by the employer

What To Expect (Job Responsibilities)
? Provide customer support for new service requests including voice, internet, and wireless plans
? Handle inquiries regarding billing, payment, plan changes, upgrades, and technical support
? Identify upsell opportunities and recommend appropriate services and products to customers
? Perform troubleshooting and engage Tier 3 support for complex customer issues
? Maintain accurate customer records and manage a high volume of calls, chats, and emails

What Is Required (Qualifications)
? Previous call center or customer service experience
? Flexibility to work various schedules, including evenings, weekends, and holidays
? Reliable internet service and a dedicated workspace that meets work-from-home standards
? Ability to comply with organizational security and performance management protocols
? Strong communication skills and a consultative approach to customer interactions

How To Stand Out (Preferred Qualifications)
? Experience in sales or customer acquisition roles
? Familiarity with telecommunications products and services
? Previous experience in a fast-paced contact center environment
? Ability to handle multiple tools and systems simultaneously
? Strong problem-solving skills and a proactive approach to customer service

#Telecommunications #CustomerService #RemoteWork #CareerOpportunity #SalesIncentives

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