Customer Service Agent - Sports - $20.50/hour - Hybrid - OVERNIGHT *11:30pm to 8am*

Employer Industry: Interactive Gaming

Why consider this job opportunity:
• Competitive pay of $19.50/hour plus a $1.00/hour shift differential for overnight shifts, totaling $20.50/hour.
• Opportunity for career advancement within a rapidly growing interactive gaming company.
• Comprehensive benefits package offered.
• Enjoy a fun and relaxed work environment with fellow sports enthusiasts.
• Flexibility to work from home 4 out of 5 days a week.
• Education and conference reimbursements available.

What to Expect (Job Responsibilities):
• Communicate with players and guests via live chat, email, and phone to provide a seamless customer experience.
• Utilize internal resources to assist players with account statuses and histories.
• Deliver exceptional customer service that builds value in the employer's brand.
• Assist guests with booking hotel reservations and RSVPs for special events.
• Investigate and troubleshoot technical issues players experience with products.

What is Required (Qualifications):
• High School diploma or College Degree required.
• At least 1 year of experience in customer service/customer support.
• Must be at least 21 years of age.
• Ability to maintain a friendly disposition under pressure and handle frustrated players.
• Strong attention to detail and analytical thinking skills.

How to Stand Out (Preferred Qualifications):
• Demonstrated passion for excellence in customer service.
• Ability to type quickly and write with good grammar and punctuation.
• Experience in the gaming or sports wagering industry.
• Ability to work some holidays and weekends.
• Strong problem-solving abilities and a heightened sense of urgency.

#InteractiveGaming #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork

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