Customer Service - Aetna Answer Team Consultant

Employer Industry: Healthcare Services

Why consider this job opportunity...
• Salary up to $31.30 per hour
• Opportunity for career advancement and growth within the organization
• Work from home flexibility available
• Comprehensive benefits package including medical, dental, and vision coverage
• Generous Paid Time Off (PTO) and holiday pay
• Access to numerous well-being programs and education assistance

What to Expect (Job Responsibilities):
• Serve as a single point of contact on a client-facing team in a call center environment
• Respond to client service requests and issues, including enrollment and billing inquiries
• Deliver first-call resolution for 90-95% of inquiries by accurately identifying and resolving issues
• Provide technical support and assist with install/group administration tasks
• Maintain a strong client-facing orientation and demonstrate exceptional customer service skills

What is Required (Qualifications):
• Prior call center experience is required
• High School Diploma or GED equivalent is required
• Demonstrated problem-solving skills
• Capability to develop technical acumen
• Strong client-facing orientation with exceptional customer service skills

How to Stand Out (Preferred Qualifications):
• Experience in process improvement and root-cause analysis methodologies
• Willingness to comply with a hybrid work policy if living near a suitable work location

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer

Apply!