Customer Experience Specialist - Rotating 2nd and 3rd Shift

Shared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our 'White Glove' service model by delivering the best patient experience possible.

Shared Imaging is looking to add to a full time Customer Experience Specialist to our customer service team! This role will be remote.

Work Schedule:
?lexibility required; able to work OT when needed (come in early/leave later, switch schedules for coverage), ability to work weekends & holidays
?emote work. REQUIRED: 2-week training period to take place in Downers Grove, IL location
?his is a set rotating 2nd & 3rd shift opportunity:
?st and 3rd week
?aturday - 10:30pm - 7:00am
?unday - off
?onday - off
?uesday - 10:30am - 11:00pm, 12 hours
?ednesday - 10:30pm - 7:00am
?hursday - off
?riday - 10:30am - 11:00pm, 12 hours
?nd and 4th week
?aturday - 2:30pm - 11:00pm
?unday - 2:30pm - 11:00pm
?onday - off
?uesday - 10:30pm - 7:00am
?ednesday - off
?hursday - 2:30pm - 11:00pm
?riday - 10:30pm - 7:00am

The ideal candidate must possess:
?ustomer service experience - call center and scheduling, preferred
?trong ability to prioritize & multi task with attention to detail
?ime management organization & focus on ability to prioritize & multi task with focus to detail
?bility to articulate thoughts into clear & concise written and verbal communication
?trong written and verbal communication
?xperience working on computers, using Excel, and other Microsoft Office applications

Essential Functions:
?rofessional engagement & follow-up communication via phone, email & support software with customers and co-workers.
?xhibits an attitude that is one of positive, can do and customer first with all customers.
?onsistently perform all steps of the Customer Experience Initiative.

Specific duties include (but are not limited to):
?anage incoming customer service phone calls & other customer requests
?reate service request and dispatch accordingly
?dentify and resolve customer concerns in a professional and timely manner
?se web-based system tools such as OMS, word and excel on a daily basis. Log all communication in work service request
?nteract with vendors, customers and employees via phone, text, and emails
?scalate service calls when needed
?ttach Field Service Reports to service request in OMS. Audit report from vendor and make sure we have all calls logged in OMS
?ollow through on resolution of any customer needs. Other duties as determined by your manager
?ct as night time contact for drivers, providing scheduling and maintenance support
?andle inbound and outbound calls to 20-30 drivers nightly. Proactively monitoring on time pick up and deliveries
?scalate problems to proper manager contacts as appropriate
?ollow HIPPA regulations as it pertains to communication
?ffectively communicate pertinent information to daytime contact within multiple geographical regions as well as. handoff of follow ups to co-workers on next shift
?rder and cancel injectable doses
?nter helium reading into OMS

We value our employees and we want them to be healthy and happy. We offer competitive salaries, travel allowance and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great place to work!
?ealth, dental, and vision insurance
?ompany paid dental (with applicable health plans)
?01k matching
?mployee Assistance Program
?ompany-paid life insurance and voluntary supplemental life insurance
?ompany-paid short term
?oluntary long term disability options
?lex PTO & paid holidays
?ompany swag
?ealth club reimbursement
?ellness program with generous incentives
?mployee recognition programs
?eferral bonus program
?ob training & professional development

We require that all Shared Imaging LLC employees have a completed background check and drug screen on file.

Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions, and termination.

Apply!