Customer Chat Support Specialist (Remote| No Experience Needed)

Customer Chat Support Specialist (Remote | No Experience Needed)

Job Summary...

Type: Full-time

Salary: Competitive, based on experience

Working Hours: 8-hour shifts, flexible scheduling

Company: American Express

Location: Remote

Benefits: Health, Dental, Vision, Paid Training, Paid Vacations, 401(k)

Job Description

American Express is seeking a Customer Chat Support Specialist to join our dynamic team. In this remote role, you will be the first point of contact for our valued customers, providing support, information, and assistance via our chat platform. This is an excellent opportunity for individuals who possess strong communication skills and a passion for customer service. No prior experience is necessary, as we provide comprehensive paid training to all successful candidates.

As a Customer Chat Support Specialist, you will be responsible for addressing customer inquiries, resolving issues, and delivering an exceptional customer experience. We value our employees and offer a flexible work schedule, making it easier to balance work and personal life.

Responsibilities

? Respond to customer inquiries through our chat platform in a timely and professional manner.

? Provide accurate information about our products and services.

? Troubleshoot and resolve customer issues efficiently.

? Escalate complex issues to higher-level support when necessary.

? Maintain a high level of customer satisfaction by going above and beyond in every interaction.

? Document all customer interactions and maintain detailed records.

? Assist customers with billing inquiries, account information, and technical support.

Requirements

? Excellent written communication skills.

? Strong problem-solving abilities.

? Ability to type quickly and accurately.

? Basic computer skills and familiarity with chat platforms.

? High level of empathy and patience.

? Reliable internet connection and a quiet workspace.

? Motivated to provide outstanding customer service.

Benefits

? Comprehensive health, dental, and vision insurance.

? Paid vacations and holidays.

? Retirement plan with company match.

? Paid training to ensure your success in the role.

? Opportunities for career advancement within the company.

? Flexible work schedule to maintain work-life balance.

? Employee discounts on American Express products and services.

Educational Qualifications

? High school diploma or equivalent required.

? College degree preferred but not mandatory.

Experience

? No prior experience needed. All candidates will undergo a thorough training program.

Company Overview

American Express is a globally recognized and trusted name in financial services, committed to providing exceptional customer experiences. Our mission is to be the world?s most respected service brand, and we achieve this through our dedicated team of professionals who put customers at the center of everything they do. At American Express, we believe in fostering a culture of inclusivity, innovation, and continuous growth. Join us and be part of an organization where your contributions are valued, and you can make a significant impact.

We look forward to welcoming you to our team!

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