Customer Care Specialist ( Remote / WFH )

Job Description:

We are seeking a dedicated and passionate Customer Care Specialist to join our dynamic team. In this pivotal role, you will be the frontline representative of our company, responsible for ensuring that our customers receive exceptional service and support. If you have a genuine desire to assist others and contribute to a positive customer experience, this position is perfect for... you. You will be tasked with addressing customer inquiries, resolving issues, and providing knowledgeable guidance on our products and services. As a Customer Care Specialist, you will engage with customers via various channels-including phone, email, and live chat-so strong communication skills and the ability to empathize with customers are crucial. You will also play a key role in fostering customer loyalty and satisfaction by delivering timely and effective solutions. To succeed in this role, you must be adaptable, patient, and capable of working in a fast-paced environment. This is an opportunity to make a significant impact on our customer experience while growing your skills and career within a vibrant and supportive team. Join us to help shape the future of customer service at our organization!

Responsibilities
? Manage incoming customer inquiries through various channels including phone, email, and chat.
? Provide accurate information regarding products and services to customers.
? Resolve customer complaints in a professional and timely manner.
? Document customer interactions and feedback accurately in our CRM system.
? Identify recurring issues and provide feedback for process improvements.
? Assist with order processing and tracking inquiries for customers.
? Collaborate with internal teams to resolve complex customer issues effectively.

Experience and Skills:

Requirements
? High school diploma or equivalent; additional education or certifications in customer service is a plus.
? Proven experience in customer service or a related field, preferably in a contact center environment.
? Excellent verbal and written communication skills.
? Strong problem-solving skills and the ability to think critically under pressure.
? Proficient computer skills and familiarity with CRM software.
? Ability to work independently as well as part of a team in a fast-paced environment.
? Flexibility to work shifts, including weekends and holidays as required.

Wages $25.10 - $29.90 Hourly

From: MAC Property Investments

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