Consumer Experience Specialist - Virtual - (Job Number: 24016268)

Employer Industry: Healthcare Services

Why Consider this Job Opportunity...
• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
• Opportunity for career advancement and growth within the organization
• Work remotely from 1035 Red Bud Road, Calhoun, GA 30701
• Supportive and uplifting work environment
• Valued for unique experiences and contributions

What to Expect (Job Responsibilities):
• Field and resolve inquiries via phone, chat, and other contact methods in the Consumer Experience Center
• Provide exceptional customer service and anticipate consumer needs
• Maintain knowledge of AdventHealth service offerings and contact center technologies
• Confirm consumer identity and resolve inquiries accurately and promptly
• Initiate insurance eligibility and scheduling to maximize resource utilization

What is Required (Qualifications):
• High-school diploma or equivalent
• 1 year of experience in a call center OR 2 years' prior experience in a customer service environment
• Demonstrated behavior aligned with AdventHealth's mission, vision, and values
• Critical-thinking skills to resolve consumer inquiries and scheduling conflicts
• Knowledge of healthcare setting focused on patient care

How to Stand Out (Preferred Qualifications):
• Two years of experience in a healthcare setting focused on patient care
• Associate's degree

#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #WorkLifeBalance

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