Call Center Representative

In Office full-time medical receptionist/call center representative is needed for small fast paced Urology practice in Central Austin. Must be able to multitask, learn tasks quickly and work independently. We are looking for a superstar employee that is dependable, friendly, has outstanding customer service, is looking for longevity in a career and hard working with a good work ethic. Please review requirements, as we will only interview qualified candidates. Urology experience is preferred. Bilingual is a plus.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:
? Being the face of our practice. Make each and every one on of our patients feel welcome and happy. Treat everyone as you would treat a friend or family member.
? Scheduling a high volume of patient appointments, follow-ups, and procedures.
? Answering a high volume of administrative and clinical calls from patients each day.
? Triaging a high volume of administrative and clinical questions from patients and properly handling patient?s concerns to completion.
? Sending and receiving medical record requests
? Must be an independent worker and be able to efficiently time manage.
? Proficient in communication and documentation

What we are looking for:
? A friendly face.
? Excellent customer service skills
? Ability to multi-task and work as a team member.
? Detail orientated.
? Great listener and communicator, whether face-to-face, on the phone or online.
? Problem solver.
? Team player.
? Critical thinking skills.
? Ability to work independently

What we offer:

A competitive compensation package that includes:
? Medical insurance, Vision, Dental
? Paid time off
? Paid holidays
? Performance Based Bonuses/salary increases
? 401K
? Half day on Fridays