Associate Manager, Platform Innovation - Merchant Support Strategy & Operations - Remote

Remote, USA Full-time Posted 2025-05-15

Overview

This role involves leading the Merchant Support team for a new Commerce Platform project at DoorDash, focusing on strategic vision and operational execution.

In Short
? Build and lead a new Merchant Support team.
? Develop and execute a strategic plan for high-quality merchant support.
? Optimize support processes and scale systems.
? Collaborate with cross-functional teams.
? Drive key company objectives in a high-growth environment.
? Hands-on experience with early-stage technology.
? Significant room for career growth and impact.
? Foster a collaborative and customer-centric culture.
? Engage with leadership across the organization.
? Shape the future of the Merchant Support function.
Requirements
? 4-7 years of experience in customer success or related fields.
? 1+ years of leadership experience.
? Strong strategic mindset.
? Operational expertise in optimizing workflows.
? Excellent communication skills.
? Familiarity with customer support tools like Zendesk or Salesforce.
? Ability to thrive in a fast-paced environment.
Benefits
? Comprehensive benefits package including 401(k) with employer match.
? Paid time off and parental leave.
? Medical, dental, and vision benefits.
? Disability and life insurance.
? Mental health program.
? Wellness benefits.
? Paid sick leave in compliance with applicable laws.
? Opportunities for equity grants.
? Career growth opportunities.
? Collaborative work environment.

Apply for the Job

Associate Manager, Platform Innovation - Merchant Support Strategy & Operations - Remote

Similar Remote Jobs

Associate Manager, Platform Innovation - Merchant Support Strategy & Operations - Remote

Work From Home Amazon Data Entry Jobs No Experience Remote - Part-Time

Remote - Data Analyst (Hybrid) :: Must be local to Boston, MA

Call Center Representative Agent Work At Home - Part Time Paid Panelists

Job Title: Remote Special Education Teacher (SPED) Serving Students Across Nevada, USA

Amazon Work From Home ? No Experience Needed | Join Our Team!

Marketing Program Manager (Remote - Mountain View/San Francisco/San Diego or PST hours)

Remote Bookkeeper and Operations Manager | Administrative Support at Revol AV Inc

General Motors Entry Level Remote Jobs (Work From Home) ? Apply Now

Flexible Work ? Part Time Sales ? Work from Home | Seminole

Independent Business Development Consultant

Business Development Lead - WW Beats, Accessories and AppleCare

Licensing Manager- Publishing

Problem Solver Team Member B1 (Tues-Fri 6AM-4PM)

Walmart Remote Virtual Assistant Remote Jobs - Apply Now

GCP Senior Application Architect

Content Developer, D2AS

General Virtual Assistant

Sr Product Manager - Guest Message Pipeline(Remote Or Hybrid)

Netflix Data Entry Online Jobs Netflix Customer Support Remote Jobs USA $20 Hour MySmartPros