Customer Care Advocate
Description:
? Customer Care Advocates will process routine and complex inquiries to provide high-quality service to internal and external customers.
? Handles inquiries involving group life, disability, and absence including claims, medical underwriting, and continuation of coverage.
? Interacts with internal/external business partners, including insureds and claimants.
? Meets established departmental quality, service, phone metric, and productivity objectives.
? Prepares documents, communications and other materials using established formats and standard software.
? Resolves standard and complex inquiries and problem, escalating as needed.
? Follows procedures to ensure adherence to the company's risk and compliance policies.
? Provides feedback and recommendations to the team to improve the quality of customer care.
? Performing other duties as assigned.
Requirements: ? Proficiency with windows-based software applications and MS Office Suite products including Excel, PowerPoint... and Word. ? 6 or more months of contact center or customer service experience or an equivalent combination of education and experience ? Detail oriented with the ability to mentally and tactically handle or resolve issues ? Data Entry ? Ability to operate and navigate multiple operating systems while speaking, actively listening and processing what is being discussed is a plus
Benefits:
? 2024 Employee Benefits
? Equipment Provided
Similar Remote Jobs
Customer Care Advocate
Posted on: 24-09-2024 00:00
Package Delivery Specialist
Posted on: 24-09-2024 00:00
Telecommute Sales Specialist
Posted on: 24-09-2024 00:00
Warehouse Package Handler
Posted on: 24-09-2024 00:00
Remote Chat Support
Posted on: 24-09-2024 00:00
Front Desk Agent
Posted on: 24-09-2024 00:00
Customer support remote
Posted on: 24-09-2024 00:00
Transcriber - Freelance
Posted on: 24-09-2024 00:00
Customer Service/Sales Agent
Posted on: 24-09-2024 00:00
Reliable Caregiver IMMEDIATELY
Posted on: 24-09-2024 00:00
Entry Level Product Tester ? Phone Apps (Remote / No Experience)
Posted on: 03-10-2024 00:00
(Part Time) Costco Customer Support Remote Jobs- Apply Now
Posted on: 03-09-2024 00:00
Remote BCBA Full Time
Posted on: 20-01-2025 00:00
Remote Data Entry Clerk Jobs Part Time Entry Level
Posted on: 01-07-2024 16:53
Pharmacovigilance Manager - 100% remote, based in India
Posted on: 27-02-2025 00:00
Marketing Assistant - Entry Level
Posted on: 08-01-2025 08:06
UPS Business Segment Manager
Posted on: 11-11-2024 03:51
Remote Walmart Reseller Customer Service Chat Up To $27 per hour In United States
Posted on: 29-08-2024 00:00
Live Chat Specialist
Posted on: 23-08-2024 00:00
UPS Remote Jobs (Data Entry) $25/Per Hour
Posted on: 27-02-2025 00:00