Description: Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support Consult and educate Yelp advertisers by answering a high volume of inbound calls and emails Show clients the value of Yelp by highlighting their investment returns through ad performance metrics Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs Exhibit strong communication skills, both externally with clients and internally with other Yelp employees Remain organized and efficient in a fast-paced environment Consistently achieve/exceed monthly goals Work with both English and Spanish speaking customers Requirements: Bachelor's Degree or 3+ years of relevant client facing experience Written and verbal fluency in communicating with Spanish speaking customers Technically proficient with computers and information systems Strong communication (verbal and written) Excel with problem solving and troubleshooting Experience in account management, sales, advertising, or small business (preferred) Love for local businesses and understand their importance in local economies Excellent time management and organizational skills with the ability to track and complete numerous details Ability to handle tough conversations with business owners in a professional, solutions-oriented manner Ability to strike a balance between consulting and supporting as needed Willingness to receive and implement feedback Ability to embrace a fast paced and always-changing environment Benefits: Full medical, vision, and dental 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter) 12 paid holidays, plus one floating holiday Up to 14 weeks of parental leave Monthly wellness subsidy Work from home reimbursement Flexible spending account 401(k) retirement savings plan Employee stock purchase plan