Patient Services Call Center Representative (Remote)

This is fully remote work from home position. If you have a strong dermatology medical billing or coding background, please apply! We have many roles opening these next few weeks.

We are a medical billing / revenue cycle management company serving private dermatology throughout the country. We are looking for a Patient Services Specialist to serve as a point of contact for patients with... questions about their patient balances. You will be communicating with patients via phone and e-mail and providing exemplary service each step of the way.

Responsibilities
? Handle a heavy phone volume across all our clients, answering calls and emails from patients, explaining their patient responsibility, taking payments etc.
? Identify billing issues and solve underlying issues with claims. Escalate issues to the right team members on the billing team
? Collect payments over the phone where applicable
? Provide exemplary customer service

Required Skills / Experience
? Familiarity with medical billing concepts is a MUST. Applicants with no medical billing experience will not be considered for this role.
? BONUS: experience working in dermatology
? A successful candidate must understand in detail how medical insurance works and possess a knack for diagnosing and reviewing claims-related issues.
? Strong computer skills, excellent typing skills and ability to learn new Practice Management systems. Experience with Modernizing Medicine is a plus but not required.
? Excellent customer service skills and pleasant demeanor
? Ability to multitask and keep calm under pressure
? Candidates must submit video screening otherwise application will not be accepted

Benefits
? Fully remote work from home position
? Health benefits for employees ? we cover 90% of the cost!
? Collaborative and rewarding environment

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:
? 401(k)
? Dental insurance
? Health insurance
? Life insurance
? Paid time off
? Vision insurance

Schedule:
? 8 hour shift
? Monday to Friday

Application Question(s):
? https://evaluate.indeed.com/jobs/cb428709-16a2-4f98-aa0a-d42a623de0a1/interview

Experience:
? Medical billing: 1 year (Required)

Work Location: Remote

Apply!