IT Help Desk Night

IT Help Desk For Night Support

Approximately one-year renewable contract option to hire. Working Remotely...

Night shift hours - Sun-Thursday 2 shifts

9pm EST to 5 am EST or 5 am EST to 1pm EST

IT Help Desk Night Support Specialist with experience providing IT help desk/phone support in large corporate environment.

Requirements: ? Provide routine IT phone support on hardware and software utilized by the organization. ? Troubleshoot network devices such as POS, Mobile scanning devices, Android/Zebra, day scanners, hip/receipt printers, etc., ? Manage relatively simple hardware, software, or network problems. ? Resolve more complex issues requiring detailed systems and applications knowledge. These issues may require 5 to 15 minutes to settle. ? Use judgment and decision-making skills to generate a work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user's PC or workstation. ? Must be very customer service oriented, have prior IT support experience working with Windows 7-10, MS Office Suite, PC connectivity issues, proprietary software support. ? Any experience working with Linux/Unix command line support or Cisco command prompt (routers/switches) is a plus. Starting pay $18+/hr ??? (Health/Dental and 401k after 90 days) ? Excellent opportunity for recent college graduate with IT Degree. Candidates with A+ or NET+ or other IT certs are ideal. Prior technical or customer service - phone support experience is ideal. ? Must be dependable and reliable to work onsite. ? Must be self-starter, willing to learn and grow with a large corporate company. Local candidates only ??? MS Teams Video interviews.

All candidates must pass 20-year criminal background check - No felonies.

Category Code: JN008

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