Customer Support Representative – Full-Time [Paid Leave] – Escondido

Job Summary

Job Type: Full-Time

Salary: Competitive Hourly Wage

Working Hours: 40 hours per week

Company: Amazon

State Location: California

Benefits: Health, Dental, Paid Training, Paid Vacations, and more

Description

Amazon is seeking a dedicated and customer-oriented Customer Support Representative to join our team in Escondido, California. This is a full-time position offering a competitive hourly wage and a comprehensive benefits package. As a Customer Support Representative, you will be the first point of contact for our customers, providing exceptional service and assistance with inquiries, issues, and feedback.

Requirements

• High school diploma or equivalent.


• Proven customer service experience, preferably in a call center environment.


• Excellent communication skills, both verbal and written.


• Strong problem-solving abilities and attention to detail.


• Proficiency in using computers and customer service software.


• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Answer and manage customer calls, emails, and chat inquiries in a timely and professional manner.


• Resolve customer issues and complaints with patience and efficiency.


• Provide accurate information about products, services, and policies.


• Document customer interactions and update account information as needed.


• Collaborate with team members and other departments to ensure a seamless customer experience.


• Maintain a positive and empathetic attitude towards customers at all times.


• Assist with training new hires and sharing best practices with the team.

Benefits

• Health, Dental, and Vision Insurance


• Paid Training and Continuous Learning Opportunities


• Generous Paid Leave and Vacation Time


• Employee Discounts on Amazon Products


• 401(k) with Company Match


• Opportunities for Career Advancement

Educational Qualifications

• High school diploma or equivalent (required).

Experience

• At least 1-2 years of customer service experience (preferred).

Company Overview

Amazon is a global leader in e-commerce and technology, committed to delivering exceptional value to our customers. We are dedicated to fostering a diverse and inclusive work environment where employees can thrive and grow. Join our team to be part of an innovative company that prioritizes customer satisfaction and employee well-being.

Apply now to become a part of the Amazon family and embark on a rewarding career in customer support!

Apply!