IT Support Tier 1 and 2
This a Full Remote job, the offer is available from: Africa
IT Support Tier 1 and 2
Cape Town, Remote
R17 000 -19 000 pm + medical
UK ICT Company seeks a Support Technician to be primarily focussed on 1st line support but will be required to help with 2nd line workloads.
The following experience is essential to fulfil this role
? 1+ Years work experience in a 1st line support role
? Good knowledge of Windows client OSs
? Good knowledge of Microsoft Office most versions.
? Demonstrable experience in Active directory including Azure AD, DNS, DHCP, Group policy
? Knowledge of Microsoft ExchangeOffice 365 user creation, support, and troubleshooting
? Knowledge of networking technologies including VPN, SSH, SFTP and Routing
? Understanding of Virtualisation technologies VMware and Hyper-V
? Understanding of server architecture
In the role you will be expected to
? maintain a high degree of customer service for all support queries
? accurately update/maintain our ticketing... system and SLAs
? respond to enquiries from clients and help them resolve any hardware or software problems
? liaise with third party softwarehardware providers to expedite prompt resolutions for clients
? effectively manage all tickets assigned to you
? escalate more complex calls to the 2nd/3rd line engineers
Required attributes
? Professional customer facing personality
? Self-motivation
? Flexible approach to work
? Ability to think outside the box
? Willingness to work with new technologies
? A can-do attitude
? Open to learning and self-improvement
Mail [email protected]?
This offer from 'The Legends Agency' has been enriched by Jobgether.com and got a 77% flex score
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