Customer Service Representative

The Role:

We?re seeking a Customer Support Representative to join our team and provide technical support to our customers via email, SMS, and call. Your work hours will be 8:30 AM to 5:00 PM CST, Monday through Friday. This position is 100% remote.

The Company:

Dealer Image Pro provides hardware, software, and training to auto dealers so that they can capture high-quality inventory content and quickly get it online.

Key Responsibilities: ? Alongside your team, handle customer requests, questions, and challenges across all channels ? Utilize help articles to identify and resolve customer issues quickly

Required Skills and Qualifications: ? Natural troubleshooter, problem-solver, and multitasker ? Excellent written and oral communication skills ? the majority of the work is customer-facing, and all correspondence should reflect the highest level of professionalism ? Aptitude to learn technical concepts and communicate to technical & non-technical audiences ? Strong interpersonal... and collaborative skills, along with the ability to work independently ? Experience with macOS and iOS is required ? Previous Salesforce experience is desirable ? Knowledge of dealership operations and auto dealer products is desirable

Compensation:
? $21-$23/hr + incentives for positive CSATs
? 401k
? Health, vision, and dental insurance
? 2 weeks of paid vacation

When submitting to Indeed, please be sure to answer the additional ?Application Question? to be considered for this position:

?Describe when you turned a difficult customer interaction into a positive outcome. What specific steps did you take, and how did the experience shape your approach to customer service??

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:
? 401(k)
? Dental insurance
? Health insurance
? Paid time off
? Vision insurance
? Work from home

Shift:
? 8 hour shift

Application Question(s):
? Describe a time when you turned a difficult customer interaction into a positive outcome. What specific steps did you take, and how did the experience shape your approach to customer service?

Work Location: Remote

Apply!