Customer Support Associate - US Remote

Employer Industry: Insurance Technology

Why consider this job opportunity...
• 100% remote position available to applicants residing in the United States
• 15 days of vacation accrual annually, plus five sick days and two volunteer days
• Group health insurance, Employee Assistance Program, and wellness plans included
• Employee stock purchase program and 401K matching with immediate vesting
• Fun and collaborative team environment focused on work/life balance and personal development

What to Expect (Job Responsibilities):
• Manage existing customer accounts for Personal Insurance policies via phone, email, text, and chat
• Explain insurance products to customers using a consultative and empathetic approach
• Assist third parties with policy documentation and changes
• Ensure customer needs are addressed in the first interaction to exceed expectations
• Report directly to the Customer Support Team Lead

What is Required (Qualifications):
• Property & Casualty insurance license and 1 year of customer service experience
• Previous call center experience
• Empathetic towards customer needs
• Experience working in a fast-paced environment and adaptability to change
• Availability to work from 9:30 am to 6 pm MST

How to Stand Out (Preferred Qualifications):
• Experience in the insurance industry
• Strong problem-solving skills
• Ability to work independently while managing multiple tasks
• Excellent written and verbal communication skills
• Familiarity with various insurance company systems

#InsuranceTechnology #CustomerSupport #RemoteWork #CareerGrowth #EmployeeBenefits

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