Remote Chat Agent (Entry Level)

Job Description:

We are seeking a highly skilled and customer-focused Remote Chat Agent to join our team at DirectFunder. As a Remote Chat Agent, you will be responsible for providing exceptional customer service and support to our clients and customers through live chat, ensuring a seamless and personalized experience. Your primary focus will be on resolving customer inquiries and issues in a... timely and professional manner, while working from the comfort of your own remote workspace.

Key Responsibilities:

Respond to customer inquiries and resolve issues through live chat

Provide product information, answers, and solutions

Collaborate with internal teams to resolve complex issues

Utilize knowledge base and resources to stay up-to-date

Maintain high-quality service standards and response times

Benefits:

Competitive salary and benefits package

Opportunity to work with a dynamic and innovative financial services company

Professional development and growth opportunities

Collaborative and supportive remote work environment

Flexible working hours and remote work options

Access to cutting-edge technology and software

Recognition and rewards for outstanding performance

Paid time off and holidays

Opportunity to work on exciting and challenging projects

Professional membership and certification opportunities

Access to training and development programs

Work-from-home setup and equipment provided

Requirements:

1+ year of experience in customer service, live chat support, or a related field

Excellent communication, problem-solving, and typing skills

Ability to work independently and as part of a remote team

Proficiency in live chat software and technology

Strong attention to detail and analytical skills

High school diploma or equivalent required; associate's or bachelor's degree preferred

Available shifts and compensation: Available shifts all days except Sundays. Compensation is $25.00 - $40.00/hour.

About DirectFunder: DirectFunder is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://directfunder.com/.

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