Support Operations Manager

We are seeking a highly motivated and experienced Support Operations Manager to join our team. The ideal candidate will have a proven track record of managing multiple clients while maximizing productivity. In this role, you will play a critical part in building and managing our technical support and customer service operational teams, all while maintaining strong client relations. US Based Candidates Only, please. Responsibilities: ? Ability to multi-task on a variety of projects in a high-paced environment. ? Collaborate with cross-functional teams to understand business objectives, requirements, and challenges. ? Manage a team of 50+ people, including a leadership layer. ? Develop and implement customer support policies, procedures, and standards to ensure consistent and efficient service delivery. ? Identify expansion opportunities and develop a growth strategy for success with each customer. ? Handle escalated customer complaints and inquiries, resolving issues promptly and... effectively. ? Experience in recruiting and retention within a growing customer support team. Qualifications: ? 3+ years of relevant professional experience in product operations, ideally in a high-growth and/or technology environment serving enterprise customers. ? 2+ years of management experience. ? Excellent cross-functional communication skills. ? Comfortable speaking with clients and senior internal audiences. ? Strong multitasking abilities and attention to detail. Compensation: $55,000 - $75,000 yearly

? Ability to multi-task on a variety of projects in a high-paced environment. ? Collaborate with cross-functional teams to understand business objectives, requirements, and challenges. ? Manage a team of 50+ people, including a leadership layer. ? Develop and implement customer support policies, procedures, and standards to ensure consistent and efficient service delivery. ? Identify expansion opportunities and develop a growth strategy for success with each customer. ? Handle escalated customer complaints and inquiries, resolving issues promptly and effectively. ? Experience in recruiting and retention within a growing customer support team

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