(HAQ932) | At Home German Speakingb Customer Service

We are looking for a Customer Service Representative for one of our clients. As a Customer Service employee you have the very first contact with our customer.**Responsibilities**:- Respond appropriately to customers' requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained- Escalate potential service issues- To follow all the processes and procedures of the project- Provide cover for other Agents in their absence, either within the same team or across teams.- Liaise with Supervisors/ Mentors on specific projects where requested.- To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.- To attend regular Team Meetings.- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.We offer:- Full-time (39 hours/week) from Monday to Saturday (rotative) and permanent... contract- Work schedule: Monday - Thursday From 09:00 to 18:00, Friday 09:00 to 17:00- Salary: 18.600 Euros gross/year + up to 2.400 Euros gross/year- Work from home- Opportunity to join an international company- Start date: Immediate- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)***Requirements**:- Native level speaker of German- Fluent in English- Good disposition to work in a customer service environment- Customer care skills - ability to listen to and understand the customers' needs- Basic sales skills-Upselling and cross-selling- Ability to take ownership of, and progress calls to resolution or to escalate call to resolutionPersonal abilities:- Resistant to stress- Very good communication, listening skills- Ability to work in a team- Logical approach to problem solving- Ability to work on own initiative- Ability to adapt to different situations and needs- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.RRQ22-007522-1-GERMANY

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