Live Chat Assistant/Customer Service Representative Remote-Work From Home

Job Overview:

We are seeking a motivated and enthusiastic Live Chat Assistant/Customer Service Representative to join our team remotely in Waltham, MA. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing excellent service through live chat interactions. This is a great opportunity for individuals looking to gain valuable customer service experience in a fast-paced and dynamic environment.

Responsibilities:

• Respond to customer inquiries and provide support through live chat interactions

• Assist customers with product information, orders, returns, and other inquiries

• Resolve customer issues and complaints in a timely and professional manner

• Maintain a high level of customer satisfaction and ensure a positive customer experience

• Work collaboratively with team members to meet performance goals and targets

Requirements:

• Excellent communication skills and a positive attitude

• Strong problem-solving abilities and attention to detail

• Ability to multitask and prioritize in a fast-paced environment

• Previous customer service experience is a plus

• Must have access to a reliable internet connection and a quiet workspace

• Must be located in Waltham, MA

Please note: In accordance with Massachusetts law, we are not allowed to inquire about criminal backgrounds for intern positions.

Salary Range: $21.00 to $31.00 per hour

If you are passionate about customer service and looking to gain valuable experience in a remote work setting, we encourage you to apply for the Live Chat Assistant/Customer Service Representative position with ASTRAZENECA US. Join us in making a difference in the lives of our customers!