Digital Live Chat Agent

Job Description

We are seeking a motivated and customer-oriented Digital Live Chat Agent to join our dynamic team. This role is essential in providing superior support to our customers in real-time via live chat channels. As a Digital Live Chat Agent, you will be responsible for engaging with customers, addressing their inquiries, and delivering outstanding service to enhance their overall experience with our brand. You will be an integral part of our customer support strategy, operating at the forefront of our digital interaction and ensuring that every conversation leaves a positive impression. The ideal candidate will possess exceptional communication skills and will be adept at navigating multiple digital platforms. Working in a fast-paced environment, you will handle multiple chat sessions simultaneously and deliver prompt, accurate, and helpful information to customers. You will have the opportunity to develop strong relationships with customers and play a crucial role in driving satisfaction and loyalty to our brand.

Responsibilities
? Engage with customers through live chat to address inquiries and provide support.
? Resolve customer issues efficiently while maintaining high satisfaction levels.
? Provide accurate information regarding products, services, and promotions to customers.
? Assist customers in navigating our website and troubleshooting technical issues.
? Document customer interactions and feedback systematically for quality assurance and improvement.
? Work collaboratively with team members to ensure seamless communication and problem resolution.
? Track and monitor chat performance metrics to improve service delivery and customer experience.

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Required Skills

High school diploma or equivalent, with relevant experience in customer service preferred.

Exceptional verbal and written communication skills in English; additional languages are a plus.

Proficiency in using online chat tools and customer relationship management (CRM) software.

Strong problem-solving skills with a focus on customer satisfaction.

Ability to multitask and manage time effectively in a fast-paced environment.

Strong attention to detail and ability to work independently as well as part of a team.

Wages. $24.90 - $29.50 Hourly

Eligibility to work in the United States is required to apply for this position.

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Additional Details

Eligibility to work in the United States is required to apply for this position.

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About aspmlandscapes

ASPM started as a professional landscaping business in the Chicago area in 2008, and moved to northeast Nebraska in 2012. ASPM is fully licensed and insured. Our professional team possesses over 50 years of experience in the landscape industry. We regularly attend hands-on training, expositions, and workshops to bring customers the latest trends and products available.