Customer Support Specialist for voice and chat account

Remote, USA Full-time Posted 2025-05-16

Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team.

Responsibilities:

Responding to inquiries and complaints from customers via voice calls and/or chat
Providing prompt, courteous, and professional service to all clients
? Troubleshooting technical issues and escalating complex problems to the appropriate department
? Maintaining accurate records of all client interactions and transactions
Collaborating with the customer support team to ensure timely and efficient issue resolution
Identifying opportunities to improve the customer experience and communicating these to the team

Requirements

Native Speaker level proficiency in Filipino and English

Bachelor's degree in a related field (e.g. business, marketing, communication)

2+ years of experience in a customer support role

Excellent communication skills, both written and verbal
? Ability to work under pressure in a fast-paced environment

Strong problem-solving skills and attention to detail

Experience using customer support software (e.g. Gorgias, etc.)

Benefits

Independent Contractor Agreement

Quarterly Performance Bonus

Monthly Performance Bonus

Health Insurance Reimbursement

WFH Upgrade Allowance

15 Days Paid Time-Off

6 Company-Wide Holidays

6 Country Holidays

100% Fully Remote
? 9 AM - 5 PM CST

Apply for the Job

Customer Support Specialist for voice and chat account

Responsibilities:

Similar Remote Jobs

Customer Support Specialist for voice and chat account

Evening Customer Chat Specialist ? No Experience Needed

Entry-Level Remote Chat Operator ?? No Phone Calls

Amazon Work-from-Home Data Entry ? Start Without Experience

Data Entry Specialist - Remote (Part time/Full time)

Contact Center Representative- 2nd Shift (100% Remote Opportunity)

Full Time Texas Resident License Insurance Remote Enroller

Remote Chat Operator (No Calling / Entry Level)

American Express Work From Home ? Support Analyst

Apple At-Home Advisor Jobs ? No Experience Needed

Customer Service (REMOTE)

Part Time Retail Sales Consultant

Amazon Product Tester (US-Based Remote Job) - Work From Home Job - Jobs From Home

Cust Svc Support Rep-Client (remote M-TH 9-6pm and Fri 8-5pm EST)

Wireless Help Desk Support

Top Paying Remote Customer Service Job - 19 Per Hour

Online Live Chat Assistant (Entry Level / Immediate Start) – Hiring Now

Home-Based Appointment Scheduler

ERP Business Analyst III - PeopleSoft Administrator

Remote Hotel Booking Specialist ? No Experience Required